Hi, Reader!
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We’ve talked about how AI skews traffic and what “presence over clicks” means for search. Today I’m shifting into your list - why chasing size buries your best buyers, and how to build a small-but-mighty community that actually converts.

If you’re following this series, you can always read the full predictions post here. I’m breaking each idea down by email so you can act on it without overwhelm.

Prediction #3: Build Communities, Not Chase Vanity Metrics

“Bigger is better” is one of the longest-running myths online. Giant lists, follower counts, page-view milestones - none of that guarantees sales. In 2026, the businesses that win won’t flex size; they’ll curate and nurture communities of people who actually belong and want to be there. A bloated list of 5,000 disengaged subscribers can tank deliverability and drain your energy, while 200 engaged, best-fit humans can power a thriving business.

We’ve all felt the pressure to make numbers bigger - more subscribers, more followers, more page views, more sales. But for service businesses, chasing size without checking for signs of actual human life at the other end means you end up paying to host ghosts and weakening your deliverability signals - so the real people who do want to hear from you are less likely to see your emails.

Why this matters

A bloated list is more than inefficient - it’s risky. Inbox providers (Gmail, Outlook, etc.) watch how people interact with your emails. If too many people ignore/delete your emails, your future sends get filtered to Promotions/Spam. This means the folks who do want to hear from you may never see you. It's also stewardship: most ESPs bill by list size/send volume. Paying to email ghosts (i.e. bots and people who never open) or click isn’t growth - it’s waste.

I use Kit (affiliate link) for exactly this reason - their automated cold-subscriber flow (plus strong deliverability reputation) helps keep my list full of people who find value and want to be here. I’ve also tightened deliverability (SPF, DKIM, DMARC settings - i.e., settings that prove you own the email and are a safe sender; the meaning of the acronyms isn't important, but knowing them is) and checked reputation settings with my domain and Kit, so my emails are trusted.

Here’s the quiet math nobody brags about:​
A list of 5,000 with weak engagement can quietly sink your deliverability (and morale). A list of 200 who open, click, and take next steps can fund a calm, thriving business.

The daily reality (how this shows up in your week)

Maybe you’ve seen it: a sudden list jump (or a sketchy influx) and then open rates and click-through rates tank. Or the list grows, but consults don’t. That’s not proof you’re failing - it’s a signal to curate. Trim the noise so the right people hear you more clearly.

This actually happened to me this year - one of my opt-in forms was hit by a bot wave a few months ago - gibberish addresses, plus a few “Mickey Mouse”-type signups. My list looked bigger, and I thought actual people were opting in until, after a few email sends, I saw my opens and click-through rates tanking.

Yes, this was even with the double-opt-in confirmations in place within my system.

I cleaned those out, added a simple tag to the form so I could monitor for more spam subs, filtered that tag out of my email sends, and made the real people visible again.

List hygiene matters.

Let’s define “community” in a way that serves your business

Community isn’t everyone who ever opted in. It’s the people who benefit from your perspective, reply to a question, click to learn more, and book a call when it’s right. That’s who you build for. That’s who your deliverability should protect.

Here are some ideas to help you build the engaged list and community that's a win for everyone in your ecosystem:

1. Plant your flag so people can self-select (with respect) - Write a two-line promise that signals who you serve and what they can count on from you. This isn’t about gatekeeping - it’s about providing clarity so the right people rally and the not-right people opt out without bloating your list.
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   Example vibe for my list: data as stewardship, capacity-based marketing, anti-hustle/anti-bizfluencer shortcuts, sustainable systems over quick fixes. If you use salty/spicy language that could lead to some clutching their pearls, or “no-nonsense” frames, say so up front. Put this promise on your opt-ins and in your welcome email, and let it guide what you send for the next 90 days.
2. Treat deliverability like infrastructure (and get help where you need it) - Turn on/verify SPF, DKIM, DMARC. Add a honeypot/CAPTCHA to forms on your site. In Kit, enable the cold-subscriber automation or set a 60–180 day re-engagement: a short “Still want these?” note, then remove non-responders.
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   Not super technical? I used ChatGPT to walk me through DNS and platform checks step-by-step (screenshots helped when I got stuck). You can do the same—list your domain host and ESP, ask for exact records and where to paste them, then verify. It’s a one-time lift that pays off every send.
3. Score progress by engagement, not headcount - Prioritize click-through rate (CTR) over opens. Manually track replies (they’re gold). Keep a simple log of your top-performing emails and why you think they worked. Use A/B subject line or content testing to learn your list’s behavior (curiosity vs. clarity, length, numbers, brackets, etc.). Review weekly: CTR, replies, unsub/spam rate, and net list change after pruning. If engagement rises while total size shrinks, you’re winning - because you’re serving the humans who are actually listening.

Takeaway

In 2026, the businesses that thrive won’t be the biggest - they’ll be small but mighty, curated on purpose, with deliverability and attention treated as assets (not trophies).

If you want help choosing which metrics actually matter (and dropping the vanity fluff), my free mini-course Metrics That Talk Back™ walks you through it step by step.

Here’s to a cleaner list and clearer signals,

Ashley Clayton ​CEO | Owner | Founder Iterateology LLC ashley@iterateology.com ​iterateology.com​ ​​​​

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P.S. Want help choosing the few metrics that actually matter (and dropping the vanity fluff)? My free mini-course, Metrics That Talk Back™, walks you through picking 5–7 human signals so you can see what’s working—and act with confidence. Grab it here.​